Support
We are here to help. Find the key answers about orders, delivery, bank transfer payments and product compliance.
This support page is the fastest starting point before contacting us. If your question is about order tracking, returns, delivery or product legality, start here. For topics related to quality and traceability, you can also visit our Safetypage.
What is the delivery time? +
Orders are shipped within 24 business hours. Standard delivery usually takes 2 to 4 days in mainland France depending on carrier and destination.
How do I track my order? +
An email with your tracking number is sent when the order ships. You can also find useful information in your customer area when that service is available.
Are your products legal? +
Yes. Our products comply with the applicable European regulatory framework, especially the THC threshold. Every batch is checked for compliance and quality.
How do I return a product? +
Return requests must be made within the applicable legal period. Full details are available on the refunds and returns page and may vary depending on the product type.
Which payment methods do you accept? +
Orders are paid by bank transfer only. Banking details are shared only after the order is placed. For faster processing, request payment information via live chat and mention your order number.
